Thank you for adding your suggestion! Our enhancement roadmap is usually planned for at least 2 months in advance, though we are often looking for highly desired ideas (please vote!).
Any new requests will be considered by our team to determine their universal benefit to all our customers and then added to the roadmap based on potential impact.
Add our email address to all invoices monthly
They are telling me that i have to add the email address to each clients monthly statement and I would like this to generate each month on its own
Thank you for taking the time to share your feature request with us. We truly appreciate your contribution to making our platform even better. Your idea has been noted, and our team will review it thoroughly to determine its feasibility and potential impact.
In the meantime, you can enable the Invoice Memo and make the email address a part of the text there.
We value your input and will keep you updated on any developments regarding your suggestion. Feel free to keep the ideas coming – your feedback helps us enhance the user experience for everyone.
Distinguish between entering a care note and clocking out of a shift for purposes of limiting the window for clocking out from a shift.
We want to limit our caregivers to clocking out no more than 15 minutes after a shift ends.
But there are times when they need to go back and enter or update a care note more than a day after a shift ends.
Right now they can't add more notes to a closed shift if it's after 15 minutes.
We believe this should be changed -- keep the time limit on clocking out, but allow them to add and edit their notes several days after a shift has ended.
General Announcement
It will be beneficial to have the option of adding announcement feature, that will allow the field staff to receive company announcement before clocking in
Staff Information Visibllity
Staff information should not be visible to our RNs. There needs to be a way where phone numbers, addresses, last 4 digits of SSN to not be viewable to other staff unless given permission
https://www.intercom.help/caresmartz/en/articles/1884022-creating-custom-roles
We greatly appreciate your feature request and your dedication to enhancing our platform. We're pleased to inform you that the feature you mentioned is already in place and available for use. It's great to see your engagement and interest in making our platform even better.
If you have any further suggestions or questions, please don't hesitate to reach out. Thank you for being an important part of our community!
make it possible to unpublish notes as some of them can accidentally be sent to client portal and the ability to recall that would be fantastic.
Can you please make it possible to unpublish notes. Some notes can accidentally be sent to the client portal and the ability to recall that would be fantastic.
We greatly appreciate your feature request and your dedication to enhancing our platform. We're pleased to inform you that the feature you mentioned is already in place and available for use. It's great to see your engagement and interest in making our platform even better.
If you have any further suggestions or questions, please don't hesitate to reach out. Thank you for being an important part of our community!
Compliance
On the dashboard widget for Compliance, please increase the # of Compliance employess listed from 6 to all due within the next 30 days
This has been addressed with the launch of the new Dashboard. You should see these now in the top right corner of the banner.
Adding Hospitalization records
Your customers would like to see a tab added on the client's profile ( where assessment, etc are) for hospitalization records. Date of admission, reason why, diagnosis, and discharge dates. These are things that most state regulations require and the state looks for this information when they come do their surveys. At least Texas does.
Thank you, Lori Spradlin
Silver Linings Home Care, LLC
We greatly appreciate your feature request and your dedication to enhancing our platform. We're pleased to inform you that the feature you mentioned is already in place and available for use. It's great to see your engagement and interest in making our platform even better.
This can be accomplished with our Custom forms and Assessments. Please see our many help articles for guidance on how to build these. Or reach out to our Support Team for a Professional services quote to build it for you.
If you have any further suggestions or questions, please don't hesitate to reach out. Thank you for being an important part of our community!
Add a Reporting feature for "other staff" that are not support workers, or clients.
Add a Reporting feature for "other staff" that are not support workers, or clients. For example a compliance reporting feature as many of our other staff will be nursing staff who will be required to keep up to date with many trainings, that will be entered entered under Compliance in the HR Tab.
Mobile app translated into different languages
Hello,
A majority of our caregivers do not use English as their primary language. Many times they have a hard time being able to navigate through the app to be able to use it consistently well. This puts a huge burden on our co-workers as they are forced to work off hours to try and mediate their problems. Are there any plans on having the app translated into different languages? We have many Asian caregivers so if the app were to be translated into Korean, Chinese and Vietnamese that would be awesome as this would help our agency to use the CareSmartz360 system more efficiently.
Thank you!
Uploading key documents for caregivers
When uploading caregiver key documents, it would be good if
1. I can select multiple documents and upload them all at once instead of 1 at a time and
2, if the system would take the document name that I have and input it as the document name in CS360
Customer support service by UserEcho
