I suggest that the system sends out an alert to caregivers when there is a change to their schedules.

I would like a way to see all our clients locations on a single region map

Current location of Caregiver can be tracked in Live Map to ease Scheduling.

When in the Caregiver Schedule Calendar view it would be great if you could add an "Unavailable" marker directly from that screen.  Sometimes you are going through the staff in that view and someone will comment "I'm busy this weekend".  Would be great to be able to mark that on the calendar right from there instead of going back to the Caregiver Profile

When the scheduler receives a open shift request from a caregiver, currently there is only Accept or Ignore option available. If the shift is already filled, we need an option to DENY the shift so the caregiver knows that shift is not available. Instead, if we just ignore, they keep calling us to ask about the shift. This is wasting a lot of our scheduler's time answering all the requested caregiver phone calls. If an ACCEPT option is given, there should be an equivalent DENY option so the scheduler can DENY the request when the shift is not available. I hope you can provide us with DENY option ASAP so we don't have to waste a lot of time on the phone for unnecessary stuff.

Caregiver tab named Attendance Points to track points caregivers may accrue do to call offs, tardies, etc

Number pad only works when entering birthdates but doesn't work when entering schedule dates or other dates. You have to use the manual drop downs. 

Ability to show scheduled and open hours of Clients and Caregivers in Weekly Schedule Calendar view.

You are able to turn on an SMS notification that sends a message to the caregiver letting them know that they missed their clock in or out. This message is sent once the threshold time has passed, so there is not much the caregiver can do other than contact the office. This could work much better if the notification could be sent on a different schedule than the threshold time.

For example, if the shift ends at 1:00 pm and the threshold is 20 minutes after the clock-out time. They get a text message at 1:20 telling them that they missed the clock-out. It would be nice if instead, (or maybe also) could get a proactive message reminding them that it is time to clock out, at say 1:05 or something, This way the can still clock out and document their tasks issue instead of just being notified that they were late and not being able to do anything about it.

We need to ability to undo delete, multiple delete, and PROMPT if a shift that already has notes is being deleted.