Thank you for adding your suggestion! Our enhancement roadmap is usually planned for at least 2 months in advance, though we are often looking for highly desired ideas (please vote!).
Any new requests will be considered by our team to determine their universal benefit to all our customers and then added to the roadmap based on potential impact.
Text Messages to Caregiver - Frequency and Timing
CareSmartz is automatically sending 2 messages to caregivers at 12:10am for 2 different shifts. One message is for the shift for that day and the second message is for the 'reminder' for the next day shifts. Most of our staff is regular staff and they work 4-5 shifts per week. The 2 messages arriving at the same time sometime can be misleading. Is there anyway to change or modify this. Is there a better option than sending 2 messages at the same time. Also, I have highlighted this before that the timing of the text messages need to be adjusted so that care givers get the message at a decent/appropriate time. These messages are going out at 12am (US Eastern Time Zone). Some care givers get irritated when they get messages in the middle of the night. A better time would be sometime like 6-8pm text message for the next day shift.
This is where SMS messages are managed.
Caregiver Upcoming Shift will be sent at midnight, and it will remind your caregivers of all their shifts for the coming day. If you don't want them to get that, you can uncheck that option.
If they are getting a reminder for a specific shift, the time for that is set in the Office Settings>Main tab
If you continue to have this problem, please use the chat feature from your CareSmartz portal, and one of our support team can help you further tweak the settings to be what you want.
Finding suitable caregiver for a NEW client
There is no way to find caregivers who live close to a potentially new client. I can only do a "Find Caregiver" option for existing clients. Is there anyway for find geographically close caregivers options for a NEW/ Potential client that is NOT in Care Smartz. Sometimes we want to check and see if we have suitable staffing in certain areas before we sign anyone up.
Even if I create a "Prospect Client" in the system, I am still not able to find care givers who live close to the client. I think this will be very important for agencies to quickly find caregivers who live close to a particular address. I can discuss this in details with the Dev Team. Thanks
Would it help to sort your caregivers by ZIP code? You can do this on the Caregiver search page, by clicking on the column header. Then, you can see if any caregivers live in the same ZIP code or a nearby ZIP code.
You could also create territories in your portal. Each territory could represent a group of ZIP codes or a group of suburbs. You would assign each client to 1 territory, and your caregivers could be assigned to 1 or more, depending on where they live.
Here is a link to a video of how to use this feature: https://intercom.help/caresmartz/en/articles/3164210-territories
Thank you for submitting your software enhancement request. After careful consideration and analysis, our team has determined that the ask you have made is not feasible at this time.
In order to protect the integrity of the data, profile deletion is not allowed at this time. You can however, de-activate the duplicate profile.
We appreciate your interest in improving our software and your willingness to share your ideas with us. We take all enhancement requests seriously and strive to deliver the best possible user experience. However, we believe that the feature you suggested is not necessary as there are existing workflows in our software that can achieve the same outcome.
We encourage you to explore the current workflows and take advantage of the functionality already available in the software. Our team is also available to assist you with any questions or concerns you may have regarding the current workflows.
Thank you again for your valuable input and for being a part of our community. We look forward to hearing from you in the future.
We greatly appreciate your feature request and your dedication to enhancing our platform. We're pleased to inform you that the feature you mentioned is already in place and available for use. It's great to see your engagement and interest in making our platform even better.
If you have any further suggestions or questions, please don't hesitate to reach out. Thank you for being an important part of our community!
Create a category that contains the monthly updates.
Create a category that contains the monthly updates. Just typing update on the search bar doesn't produce the entire list of updates... including the recent Feb 21 update. Need a method to find the most recent (& past) updates easier please.
Assessment Fields - Allow the ability to add additional Assessment Fields
Allow ability to add additiona Assessment Fields:
Food/Fluid/Medication Reminder
Activity/Exercise
We greatly appreciate your feature request and your dedication to enhancing our platform. We're pleased to inform you that the feature you mentioned is already in place and available for use. It's great to see your engagement and interest in making our platform even better.
Please see our articles on Custom Forms and Assessments for more information.
If you have any further suggestions or questions, please don't hesitate to reach out. Thank you for being an important part of our community!
I suggest that the ability for aides to clock in for the nex day shift be removed. I do feel they should be able to clock in/out for the shift even if its not the correct shift, as sometimes families change the shift
I suggest that the ability for aides to clock in for the next day shift be removed. I do feel they should be able to clock in/out for the shift even if its not the correct shift, as sometimes families change the shift and the office staff may be unavailable to change that shift at that given time. The fact that an aide can clock in/out for a day in advance should not be allowed.
Key Documents
I would like to make a suggestion on how you can improve "Key Documents". When I post "Key Documents" under the Caregiver Details and share the document with the Caregiver, in the Caresmartz App the Document shows as "New Document" and not what is listed Under "Notes" which is what gives the description of what the actual Document is. Otherwise caregivers must download each document to see what it is. That is not good if they need to just look for something specific. The App should give the "Note" as the Description and not be so generic.
COVID
Hello ...
Do you have any plans to add a tab for both Caregivers and Clients for COVID related items?
Such as:
- Date they notified when symptoms started
- Date if they got COVID tested
- COVID test results
- Date tested negative
Etc....
Thank you for submitting your software enhancement request. After careful consideration and analysis, our team has determined that the ask you have made is not feasible at this time.
There are existing workflows that can help you capture and track this information in the current iteration of the platform.
We appreciate your interest in improving our software and your willingness to share your ideas with us. We take all enhancement requests seriously and strive to deliver the best possible user experience. However, we believe that the feature you suggested is not necessary as there are existing workflows in our software that can achieve the same outcome.
We encourage you to explore the current workflows and take advantage of the functionality already available in the software. Our team is also available to assist you with any questions or concerns you may have regarding the current workflows.
Thank you again for your valuable input and for being a part of our community. We look forward to hearing from you in the future.
Customer support service by UserEcho
