Thank you for adding your suggestion! Our enhancement roadmap is usually planned for at least 2 months in advance, though we are often looking for highly desired ideas (please vote!).
Any new requests will be considered by our team to determine their universal benefit to all our customers and then added to the roadmap based on potential impact.

Caregivers NOT having access to client phone numbers
In Agency settings; mobile; caregiver; please give the agency the option to be able to select "allow" caregivers to view the client care plan but NOT view the client contact info. These should be separate. ALL information should be going through the office and not between Caregivers & clients including medical emergencies after calling 911. Our view is that allowing caregivers client contact info is allowing for unhealthy attachments and severely limits proper communication with the agency office.

Add the ability to better edit Applicant forms
Add the ability to better edit Applicant forms. For example, we need to be able to make 5 years of employment history a mandatory section of our applications.

Thanks so much for sharing your feature request—we really appreciate your input. We're happy to let you know that we're already working on improving this part of the workflow, and your suggestion fits right in with our plans.
This update will be part of the upcoming enhancements to our Settings UI/UX, so keep an eye out for those changes. Your feedback helps us make the platform better for everyone.
Thanks again for being a valued part of our community!

Allow Caregivers to update some of their own personal info through the app
Allow Caregivers to update some of their own personal info through the app. Could include profile pic, address, emergency contacts, phone number etc

Caregiver Mobile App tutorial
Create a tutorial for just the Caregiver to understand how to use the mobile app. The one created combines both the agency user and caregiver which will be confusing for caregivers. You had one once but for some reason its been deleted not sure why and it was a good video too. Please create a tutorial for only caregivers to view on how to use the mobile app. Thank you!

Allow Caregivers to do everything from the app
Currently CGs have to logon to the web portal to change their password for the fist time. This is cumbersome and causing much confusion, Please allow CGs to do everything from their APP including setting their password for the first time.

Weekly Care Summary Signature
Hello,
Is there a way to have A:: clients populate in the Weekly Care Summary Drop down instead of selecting them one by one? It is tedious. Thanks

Please go back to the old version. This latest one is very hard to navigate and is somewhat confusing.
This latest version that was implemented yesterday does not add any benefit. It is hard to navigate and confusing to read. Thank you for considering.

Please add a delete or inactivate option to remove applicants from caregiver applicant list
Please add a delete or inactivate option to remove applicants from caregiver applicant list. Some caregivers have trouble submitting their application and end up submitting more than once.

Allowing SMS to Send Image Files
Please Allow Agency SMS line to Send Image Files and potentially attachment
Customer support service by UserEcho