I need to add duplicate files to our employee files to save up to 10 years, but the system will not allow me to do so. How can this be fixed? 

For example, if I need to add an updated background check to a Caregiver's file, it will only allow me to edit the file and add the newest background check opposed to allowing me to add multiple of the same file type to the employees account in CareSmartz.

create an availabitly and unavailability tab for clients like you do with staff

Please update the clock out option to be given to the employee right after completing all the task for the day. Currently the employee has to know to go back to the main menu and press #2 again to clock out successfully. Not the best experience. I think the system should ask right away after the employee is done completing the task if they would like to clock out. 

Would it be possible to have a common Bulletin Board in the Caregiver portal.   A place where you could post documents you want all staff to see.  Like Health Safety issues.  Minutes from a Health and Safety meeting,  Company wide announcements.   Changes or updates to government regulations.   Like a HR bulletin board. Does this exist? 

It would be beneficial when caregivers upload/update their compliance documents (Driver’s License, Auto Insurance, etc.) that HR or Client Coordinator gets an email that the documents have been updated.

Smartcare software has a great point system where clients can achieve gift cards etc. Wondering if that is something you all will be looking into for the future?

Is it possible to transfer the list below from the applicant to Caregiver Employee? I think its important to still be able to view this list even after the applicant becomes an employee to see the dates and progress the applicant went through - its good for HR purposes.  In addition we can keep adding to this list and make things flow better for our HR Department.  Maybe it can be moved somewhere in the HR tab page?  In a way this is the Hiring Checklist and can be renamed from Status to Hiring Check List or keep the same name. This feature would really enhance the HR department with other agencies.  Great selling point!!!

It would be very nice to be able to add a training video caregivers could access right from the app that shows them how to correctly use the app in easy steps. It can be an inconvenience for the caregivers when they have to come into the office for us to show them how to use the app in person. We do have instructions on paper but sometimes caregivers are better visual learners so I would think that this feature may be able to help alleviate this problem. If you do decide to add videos, please also add another video to show the processes of how back-to-back schedules work as the process is slightly different. Thank you!