It would be helpful & productive to have a report created asap for pulling incident reports and also adding in CS360 a selection for input of is this incident or injury for "client" or "yourself/caregiver". So in reality we could pull 2 separate reports for injuries/incidents to look at clients or our caregiver history and not have to dig for it and try to remember the date of the incident.

The "all task" button should be eliminated. Staff are checking the button as they have completed all tasks, when some tasks should not have been completed on certain days/shifts. They  should only be able to check each task button as they are done, not all at the same time. Thank you! 

I can see clients addresses on my agency app but I can not view caregivers addresses. 

I need to add duplicate files to our employee files to save up to 10 years, but the system will not allow me to do so. How can this be fixed? 

For example, if I need to add an updated background check to a Caregiver's file, it will only allow me to edit the file and add the newest background check opposed to allowing me to add multiple of the same file type to the employees account in CareSmartz.

create an availabitly and unavailability tab for clients like you do with staff

Please update the clock out option to be given to the employee right after completing all the task for the day. Currently the employee has to know to go back to the main menu and press #2 again to clock out successfully. Not the best experience. I think the system should ask right away after the employee is done completing the task if they would like to clock out. 

Would it be possible to have a common Bulletin Board in the Caregiver portal.   A place where you could post documents you want all staff to see.  Like Health Safety issues.  Minutes from a Health and Safety meeting,  Company wide announcements.   Changes or updates to government regulations.   Like a HR bulletin board. Does this exist? 

It would be beneficial when caregivers upload/update their compliance documents (Driver’s License, Auto Insurance, etc.) that HR or Client Coordinator gets an email that the documents have been updated.