it would  be nice if there was a re-assign option/similar to when there is an open shift and you can assign the shift to an employee without having to open the full screen. 

When a client goes on hold you can change them to inactive but you can not hold the schedule it is beneficial to  an agency/company to use this feature so we can  ensure the clients records are well maintained and HOLD the schedule and then reactivate when client is ready to resume services. 

You don't necessarily want to have to cancel each shift daily  and run the risk of billing a client when they have not received service. 

You also don't want to have to delete a schedule or future schedule should the client resume. 

Just how you can can sort them out on the Global Email Log 

Also be able to sort out the messages such as the system replies that Caresmartz is sending to the office members. 

I would like to be able to view just the text that office members are sending to the caregivers, clients etc. 

currently the app doesn't have an option to view a full month's schedule or even the week at a glance. It would be great if there was an option to at least indicate which days of the week the caregiver has a shift by coloring the day a different color.  This way, the caregiver knows which day to click on to see a detailed list of the shifts for that day versus clicking on every day until they see what is in their schedule.

We use the Shift declines to track call outs and denied shifts for review and unemployment reasons. If you a delete a shift though any shift declines under that shift will not show up on the shift decline report. 

Have it show when a caregiver is unavailable by putting the red glow around it the same way it does when you have it sorted by client. 

Have the same drop down as in the Release Visit plan screen. That way you can quickly view all of the requests.