Ideas
0
Declined
URGENT: Injury free - set to work within radius
We noticed caregivers are marking injury free after they have left the client's home and saying they forgot to clock out; which is a concern because the client is getting charged for the full hours, they are left alone (negligence), while the caregiver has left early and still getting paid their full hours. The Caregiver must be in the client's home to mark themselves injury free not after they have left. This is a huge problem! How can this get fixed immediately?
Customer support service by UserEcho
The Geo-location aspect of the software is designed to be compliant with EVV requirements. The injury report feature is not part of those criteria. You can address the issue you are experiencing by providing more caregiver training around proper clock-out workflow, resetting expectations around the policy, perhaps in conjunction with performance improvement coaching, including disciplinary action if needs be.