You are able to turn on an SMS notification that sends a message to the caregiver letting them know that they missed their clock in or out. This message is sent once the threshold time has passed, so there is not much the caregiver can do other than contact the office. This could work much better if the notification could be sent on a different schedule than the threshold time.

For example, if the shift ends at 1:00 pm and the threshold is 20 minutes after the clock-out time. They get a text message at 1:20 telling them that they missed the clock-out. It would be nice if instead, (or maybe also) could get a proactive message reminding them that it is time to clock out, at say 1:05 or something, This way the can still clock out and document their tasks issue instead of just being notified that they were late and not being able to do anything about it.

We need to ability to undo delete, multiple delete, and PROMPT if a shift that already has notes is being deleted.

Caregivers/all team members should be able to do expense after their shift, calculating miles etc. while with Client is not the best use of their time or care for clients. At least give them up to 12 hours to input expenses after they clock out. It is hard asking the business owner/admin to have to do this, or extend time, and then readjust just to complete this simple task. 

We have a client who wants cleaning once per month. They have flexibility around the day it is done and the time of day. 

Please create a way to assign a shift for a specific day but allow the CG to clock in whenever they want that day.

Please also create a way to assign a similar shift but also allow them flexibility to clock in within a date range. For example not before Monday, but as late as Wednesday. 

Add a column in the Open Schedule Report with how many hours each open shift is and then have a total tally for the report.  So if you pull the report for a full week you can easily see how many HOURS are unscheduled.

With the master schedules, it would help if you had somewhere on the schedule where let's say a family calls 2 months prior or whatever it is, and they say, I will be in town this day to this day, can you not have a caregiver those days. We also don't want to change the master schedule as it stays the same otherwise, it's just that one day or one week. Instead of us having to remember, the only other way is to publish those schedules out and then remove those days manually after published. Otherwise, when publishing master schedules, nothing stops us from publishing the day they don't want care. I think this could be beneficial, especiailly if you have a client that is only published a few weeks out at a time. If we were published greater than 3 months out, it wouldn't be a problem likely as I could just cancel the shift on the schedule. However, with summer and changing schedules, we aren't publishing longer than 4 weeks at time sadly!

When cancelling a shift by caregiver due to a call in or something, on the computer it gives you the option to create open shift. The Agency App does not. It just cancels the shift. Please allow ability to create open shift. Not sure if this is a bug or just an idea to implement.
Also, it would be great if in the agency app we could see a longer thread of the sms messages.

Allow a bigger scheduling viewing screen. Currently looking at a whole week it is very condensed when on the Scheduling -> Schedule Calendar.

Please add Client Type as a filter in the scheduling calendar. We are assigning clients by client type and client type is one main grouping for our reporting.