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Ideas
Text Messages to Caregiver - Frequency and Timing
CareSmartz is automatically sending 2 messages to caregivers at 12:10am for 2 different shifts. One message is for the shift for that day and the second message is for the 'reminder' for the next day shifts. Most of our staff is regular staff and they work 4-5 shifts per week. The 2 messages arriving at the same time sometime can be misleading. Is there anyway to change or modify this. Is there a better option than sending 2 messages at the same time. Also, I have highlighted this before that the timing of the text messages need to be adjusted so that care givers get the message at a decent/appropriate time. These messages are going out at 12am (US Eastern Time Zone). Some care givers get irritated when they get messages in the middle of the night. A better time would be sometime like 6-8pm text message for the next day shift.
Answer
This is where SMS messages are managed.
Caregiver Upcoming Shift will be sent at midnight, and it will remind your caregivers of all their shifts for the coming day. If you don't want them to get that, you can uncheck that option.
If they are getting a reminder for a specific shift, the time for that is set in the Office Settings>Main tab
If you continue to have this problem, please use the chat feature from your CareSmartz portal, and one of our support team can help you further tweak the settings to be what you want.
Hi ... There are 2 text messages that are being sent out at 12am. Pls. see attached pic. One is for the shift for THAT day and the other is for the shift for the NEXT day
Customer support service by UserEcho
This is where SMS messages are managed.
Caregiver Upcoming Shift will be sent at midnight, and it will remind your caregivers of all their shifts for the coming day. If you don't want them to get that, you can uncheck that option.
If they are getting a reminder for a specific shift, the time for that is set in the Office Settings>Main tab
If you continue to have this problem, please use the chat feature from your CareSmartz portal, and one of our support team can help you further tweak the settings to be what you want.