Thank you for adding your suggestion! Our enhancement roadmap is usually planned for at least 2 months in advance, though we are often looking for highly desired ideas (please vote!).
Any new requests will be considered by our team to determine their universal benefit to all our customers and then added to the roadmap based on potential impact.

Pre-screening process
We would like to be able to have the entire team access the pre-screening process, this would include the (admin/Agency users if possible. Please note the Nurse cannot complete a pre screen upon entering the home without changing status to caregiver, neither would the manager upon the initial visit. This would allow us to identify issues or concerns with the system itself as well, we would not be able to physically see concerns without using it ourselves. Please consider thank you in advance

Send alerts to Caregivers who do not clock out successfully even after marking shift Injury Free
Send text alerts to caregivers who have marked themselves as injury free but have not successfully clocked out.

report
On CaregiverNotesReport, please add a "Client Status ID" to allow the selection of Active, Inactive, Other, Terminated" to help filter the selection of clients when running the report.

Mouse over examples in Cell
Mouse over cells should give examples of how to enter the info. For example, when applicants are entering the address, an error comes up when the zip code is entered without a space between the first and last 3 characters. 1A34B6 (system gives error). However, when the zip code is written as 1A3 4B6, with a space in between, then it is correct. If this error persists then it would turn off applicants.
Thanks

HOLD Feature for Schedules
When a client goes on hold you can change them to inactive but you can not hold the schedule it is beneficial to an agency/company to use this feature so we can ensure the clients records are well maintained and HOLD the schedule and then reactivate when client is ready to resume services.
You don't necessarily want to have to cancel each shift daily and run the risk of billing a client when they have not received service.
You also don't want to have to delete a schedule or future schedule should the client resume.

New Invoice Format is TERRIBLE!!
I hate to say it but the new template for invoices is quite unprofessional with the column header appearing over each and every visit record on the invoice. And to think there is no other option for users to select a different template to provide to clients. I was told by support that this new format was requested by many agencies and implemented on 9/30/2020, but I can not believe that a column header over each record was ever suggested. Or that extra space should exist between the street address and city/state line in the "Make checks payable to" section of the footer. Or that there is no dollar sign being printed in the amount due in the same footer. This ultimately cost agencies additional paper. I am all for improvements but not sloppy ones.

be able to sort out System Generated Text from the Global SMS Log
Just how you can can sort them out on the Global Email Log
Also be able to sort out the messages such as the system replies that Caresmartz is sending to the office members.
I would like to be able to view just the text that office members are sending to the caregivers, clients etc.

We greatly appreciate your feature request and your dedication to enhancing our platform. We're pleased to inform you that the feature you mentioned is already in place and available for use. It's great to see your engagement and interest in making our platform even better.
If you have any further suggestions or questions, please don't hesitate to reach out. Thank you for being an important part of our community!
Customer support service by UserEcho