Thank you for adding your suggestion! Our enhancement roadmap is usually planned for at least 2 months in advance, though we are often looking for highly desired ideas (please vote!).
Any new requests will be considered by our team to determine their universal benefit to all our customers and then added to the roadmap based on potential impact.
In caregiver open shift request there should be a second option to decline. +Assign -Decline and even a automating email sent back to the person telling them that there request has been declined.
Attendance Points Tab
Caregiver tab named Attendance Points to track points caregivers may accrue do to call offs, tardies, etc
Agency Admin Phone App
I've seen a Youtube video of the Caresmartz360 app for Agency Admin's. Can we please bring this back? I can't the number of times I've needed to quickly look at our caregiver schedule and either have to login to the website or pull our my laptop. The video I saw should an app that looked very easy to manage and for me as an owner would make CareSmartz360 an indispensable feature of my business, more-so than it already is.
Enter date with number pad
Number pad only works when entering birthdates but doesn't work when entering schedule dates or other dates. You have to use the manual drop downs.
Add the task/communication link to the main tabs on the caregiver profiles.
Clicking the 3 dots on the right hand side to access the "task/communication" page in the caregiver profiles is an added step that I feel can be allieviated. We already have the task/communication tab on the client profiles, can we please add this to the caregivers?
We really appreciate your patience and all the inputs you provide for the system improvements. I would like to inform you that our team is currently working to revamp the complete system in order to make it more user-friendly with the new outlook. It will accommodate the request you have made.
It is imperative that key documents for clients can be seen when using the agency app.
We incurred a situation where a client was taken to hospital. We could not access the key documents from the agency app. This would be a fantastic improvement and very much needed!
Create Tasks For Multiple People
We should be able to select multiple clients or caregivers or staff when creating tasks as they may have the same task due on the same date and it takes up admin time to go into multiple people and create separate tasks. We should also have the option to make tasks reoccurring. This is a basic function in all other software I have used prior to caresmartz. Such as wellsky and ersp.
Clock reminder instead of missed clock notification
You are able to turn on an SMS notification that sends a message to the caregiver letting them know that they missed their clock in or out. This message is sent once the threshold time has passed, so there is not much the caregiver can do other than contact the office. This could work much better if the notification could be sent on a different schedule than the threshold time.
For example, if the shift ends at 1:00 pm and the threshold is 20 minutes after the clock-out time. They get a text message at 1:20 telling them that they missed the clock-out. It would be nice if instead, (or maybe also) could get a proactive message reminding them that it is time to clock out, at say 1:05 or something, This way the can still clock out and document their tasks issue instead of just being notified that they were late and not being able to do anything about it.
Customer support service by UserEcho
