You are able to turn on an SMS notification that sends a message to the caregiver letting them know that they missed their clock in or out. This message is sent once the threshold time has passed, so there is not much the caregiver can do other than contact the office. This could work much better if the notification could be sent on a different schedule than the threshold time.

For example, if the shift ends at 1:00 pm and the threshold is 20 minutes after the clock-out time. They get a text message at 1:20 telling them that they missed the clock-out. It would be nice if instead, (or maybe also) could get a proactive message reminding them that it is time to clock out, at say 1:05 or something, This way the can still clock out and document their tasks issue instead of just being notified that they were late and not being able to do anything about it.

In Agency settings; mobile; caregiver; please give the agency the option to be able to select "allow" caregivers to view the client care plan but NOT view the client contact info. These should be separate. ALL information should be going through the office and not between Caregivers & clients including medical emergencies after calling 911. Our view is that allowing caregivers client contact info is allowing for unhealthy attachments and severely limits proper communication with the agency office.

We need to ability to undo delete, multiple delete, and PROMPT if a shift that already has notes is being deleted.

Please add the ability to create you own custom agency/office specific fields in the Caregiver, Client, Payer, profiles. This could be on a seperate tab in the profiles and include the ability to add standard fields like, Single line text, multi line text, single select and multi select. 

Add the ability to better edit Applicant forms. For example, we need to be able to make 5 years of employment history a mandatory section of our applications.

Allow time for caregiver to add notes after their shift ends! Some clients require ongoing observation/care so caregivers can't note as they go. It is not the best use of time having Admins/Business owners getting notes to input, OR having to change time to readjust time so caregiver can make notes.  

Caregivers/all team members should be able to do expense after their shift, calculating miles etc. while with Client is not the best use of their time or care for clients. At least give them up to 12 hours to input expenses after they clock out. It is hard asking the business owner/admin to have to do this, or extend time, and then readjust just to complete this simple task. 

Allow Caregivers to update some of their own personal info through the app. Could include profile pic, address, emergency contacts, phone number etc

It would be helpful to be able to view a client care plan on the admin app. There are times we need to look something up as a manager and are not near a computer. If this could be added to the Agency App. Thank you