New Platform

There are many things I find frustrating about the new platform Caresmartz has switched over to. I have worked in healthcare for over 25 years and have made adjustments when a new system was put into the hospitals, so I have many suggestions.The first and most important is it's not easy to follow as everything looks the same and the asterixs are tiny. It is also not user friendly because I can't utilize the website from a mobile device as there are too many boxes and scroll areas (making it impossible to use from a phone). Many changes need to be made through out the day and having management out in the field, not just sitting at a desk makes it very challenging to update any schedules that need to change. I would use the mobile app, however it doesn't offer a claims code and a lot of our clients all need claims codes added. I also can't make a recurring schedule or change a reoccuring schedule (to update to new days or caregivers) from the mobile app.

Other not as important but time savers the current app offers are listed below.....The save boxes by the phone and address seem redundant since you are saving all that information in the same area as all other demographics and a waste of time with extra steps. I can't see a caregivers entire schedule and compare from the week before without clicking the +1 or 2 to see all of their clients (which comes in handy when changing caregivers to cover shifts for sick or vacation times) I want to see all their clients. When adding a caregiver to a schedule it has open shifts there which has to be deleted every time before adding a new caregiver, before it would highlight it it and i could just hit backspace, now have to backspace the entire words "open shifts" before I can type in the caregivers name (again added steps that don''t seem like a lot, but unnecessary added steps and changes). The old system also automatically placed the date for the end of the authorization period when making a schedule reoccurence now it has to manually entered. Our company name should automatically be placed in the office drop down when entering a new payer source. The referral source should not have to have a first and last name attached, it should be able to be a company without additional information needed. Lastly it is requesting an email now for all clients, this is not something that should be mandatory or in asterixs some of my clients don't have an email address. The new system is too boxy and calendar like. I hope you take these suggestions into consideration.