Thank you for adding your suggestion! Our enhancement roadmap is usually planned for at least 2 months in advance, though we are often looking for highly desired ideas (please vote!).
Any new requests will be considered by our team to determine their universal benefit to all our customers and then added to the roadmap based on potential impact.
I have a client who have lives in two primary addresses, because the portal on allow one primary address, my caregivers are having issues logging in/out in the other address. If caresmartz can make that possible, it will be very helpful…
Can you guys make it possible to have two or more primary addresses for a client?
We extend our sincere thanks for sharing your feature request with us. Your insights are truly appreciated. We're pleased to inform you that we're actively working on optimizing our workflow, and your suggestion aligns with our upcoming plans.
Be sure to keep an eye out for the improvements in the coming months. Your input helps us enhance our platform and better serve our valued users.
Thank you once again for being an essential part of our community!
Add the option to make clients and caregivers inactive to your app
Please add the option to make clients and caregivers inactive to your app
Thank you for your feedback, this function was added to the admin app in May of 2023.
We need more than one default service type to check as we have some clients with more than one
Thank you for submitting your software enhancement request. After careful consideration and analysis, our team has determined that your ask is not feasible at this time.
By definition, a default position has a single point of reversion. This cannot be altered to a multi-select.
We appreciate your interest in improving our software and willingness to share your ideas. We take all enhancement requests seriously and strive to deliver the best possible user experience. However, we believe that the feature you suggested is not necessary as there are existing workflows in our software that can achieve the same outcome.
We encourage you to explore the current workflows and take advantage of the functionality already available in the software. Our team is also available to assist you with any questions or concerns you may have regarding the current workflows.
Thank you again for your valuable input and for being a part of our community. We look forward to hearing from you in the future.
caregiver notes
Please expand the area for reading the caregiver notes from both the Dashboard/Care Alerts & also Client/Care Alerts. Current we can only read 2 lines at a time - please expand to make it easier to review the notes
With the launch of the new Dashboard, you can now hover your mouse over a comment and see it.
Client Module
We would like to have task and communication to have more options for security other than everyone or only me. We would love to share some communication with our leadership team.
Thank you for your feedback. This has been submitted as an enhancement request in a future update. As we explore the feasibility and time commitment associated with this enhancement, a timeline for this change may become available.
In the meantime, if you would like to share the content of the task/communication, you can add the agency users as associated parties. They will be able to view, but not edit the item.
Mobile App for Clients
It would be good to have a mobile app for clients as well and not just read only version but interactive
Client Notification
Hello,
I think it would be good to have the client's notified for x reason. I understand there are things we can tick to notify clients or agency vis SMS about things like clock out SMS to client and such.
It would be great if we can add clients notified gets an alert for any notes entered by the caregiver on how their shift went and message to the family.
Care Plan available for contacts versus just client
I would like the Care Plan available to contacts. 95% of the time the "contact" is the one hiring an agency and paying the bills. They should be able to look at the Care Plan since they are the ones who probably created it. This would also enable them to make changes as necessary also.
Family Feedback
Several times the Caregiver forgets to leave a feedback to the family when they are awaiting the feedback. You should allow the Admin/Office to call the Caregiver and have her dictate a note and then the office to send to family.
We greatly appreciate your feature request and your dedication to enhancing our platform. We're pleased to inform you that the feature you mentioned is already in place and available for use. It's great to see your engagement and interest in making our platform even better.
If you have any further suggestions or questions, please don't hesitate to reach out. Thank you for being an important part of our community!
https://www.intercom.help/caresmartz/en/articles/5416546-publishing-caregiver-notes
Customer support service by UserEcho
