Make the "Service Type" to both Caregiver and Client Schedule visible.

As the person who does the Master Schedules for clients I can usually remember what shifts are what Service Types.

When things get really busy it can be easy to forget. Also, if other office staff need to answer questions from Clients, Client family members, or caregivers, it can be very difficult for them to do so when the Service Type isn't readily available.

Example: Mrs Smith's daughter may call to ask when Mary took her Mother shopping last week. When going to Mary's schedule it isn't clear because all you can see if the start and end time of shifts. Some of our clients have multiply types of visits. (Shopping, Personal Care, Transportation) 

This would be so very helpful and a feature I really miss in our old scheduling software.